Perth, WA · Serving Clients Globally
ModernITConsultingThatDeliversResults.
Mallorn Technical Services helps small and mid-size businesses design, implement, and optimise their Technology stack and service management practices.
ITIL Strategic Leader & Managing Professional · Atlassian ITSM certified · 18+ years in tech
Certified across
- Atlassian
- ITIL
- Jira Service Management
- Salesforce
- Microsoft
What We Do
Practical IT consulting
built around your goals
We work alongside your team — not above it — to build capability, streamline delivery, and make your technology investment count.
- Atlassian ConsultingDeploy, optimise, and get the most from the Atlassian ecosystem.
- ITSM & ESM TransformationEmbed ITIL-aligned service management that your team will actually own.
- AI ConsultingPractical AI that delivers real outcomes — not just headlines.
- Process OptimisationEliminate waste, improve flow, and build operational excellence that lasts.
- Automation & IntegrationConnect your tools, eliminate manual work, and let your systems do more.
- Bespoke SolutionsCustom-built solutions without the Tier 1 price tag.
Atlassian Consulting
Certified Atlassian consulting for Jira, JSM, Confluence, Guard, JPD, and Rovo — new deployments, cleanups, and ongoing maturity improvements.
Learn moreITSM & ESM Transformation
ITIL-aligned ITSM and ESM practice embedment and enablement — structured service delivery that scales without enterprise overhead.
Learn moreAI Consulting
Grounded, anti-hype AI consulting — Rovo implementation, AI-powered automation, and practical tool deployment with governance built in from day one.
Learn moreProcess Optimisation
Shingo-informed business process mapping and optimisation — embedding operations excellence end-to-end across your organisation.
Learn moreAutomation & Integration
Bespoke automation and integration services that streamline business processes, reduce manual handoffs, and connect your tools the way you actually need.
Learn moreBespoke Solutions
Custom developed solutions for unique requirements — web applications, Salesforce customisations, hosted or self-hosted — built to your specifications.
Learn moreTrack Record
Substance behind
the promise.
Numbers we stand behind — earned across nearly two decades of hands-on delivery, not slideware.
How We Work
A clear path from
first call to lasting change
No mystery, no meter running. Four steps, each with a defined outcome — so you always know where the engagement stands.
Discover
A free 30-minute conversation about where your technology and service management stand today. We listen first — no pitch deck, no obligation.
Design
We scope a fixed-price engagement around the outcomes that matter to you, with success metrics agreed upfront. You know exactly what you’re buying.
Deliver
The senior consultant you met in scoping does the work — hands-on implementation, not a report on a shelf. Kickoff within five days of signing.
Enable
Every engagement ends with knowledge transfer, documentation, and a team that can run without us. We build capability, not dependency.
Why Mallorn
IT consulting that
actually lands.
Too many consulting engagements end with a report on a shelf. We focus on implementation — on making real, lasting change to how your technology serves your people.
Based in Perth, WA, we work with clients across Australia and internationally. Small enough to care deeply about each client. Experienced enough to handle complexity.
We build capability, not dependency
Our goal is to leave your team stronger than we found it. Every engagement includes knowledge transfer, documentation, and enablement.
Pragmatic, not theoretical
We implement frameworks that fit your reality — not textbook ITIL for its own sake. Your context shapes our approach.
Senior consultants, always
No bait-and-switch. The experienced consultant you meet in scoping is the one doing the work.
Measurable outcomes
We agree on success metrics upfront and report against them honestly — including where we can improve.
Ready to get started?
Let's talk about where
your IT is — and where it could be.
A 30-minute discovery call costs nothing. We'll listen to your challenges, share what we've seen work, and be honest about whether we're the right fit.
- 01Book a call
- 0230-min discovery
- 03Honest proposal