Service
Atlassian Consulting
Deploy, optimise, and get the most from the Atlassian ecosystem.
Mallorn Technical Services delivers practical Atlassian consulting grounded in hands-on product expertise. Whether you're deploying a fresh JSM instance, cleaning up years of accumulated Jira complexity, or rolling out Rovo across your organisation, we bring certified knowledge and a pragmatic implementation style. Our work covers the full Atlassian suite — Jira Software, Jira Service Management, Confluence, Guard, Jira Product Discovery, and Rovo. We're not a solution partner yet, but our consultants are certified and focused on making the platform work for your specific workflow — not the other way around.
Outcomes
What you can expect
- A clean, well-governed Jira environment that teams actually want to use
- JSM portals and queues configured to match how your team delivers service
- Confluence spaces structured for findability, not just storage
- Rovo implemented and embedded so AI augments your team's work from day one
- Guard policies applied to protect your data without slowing your team down
- A documented Atlassian architecture your team can maintain and evolve
FAQ
Common questions
Do I need to be on Atlassian Cloud?
We work across all Atlassian deployment options — Cloud, Data Center, and Server (while Server remains available). That said, Atlassian's product investment is clearly in Cloud, and we'll be honest about when migration is the right move for your situation.
Our Jira is a mess — can you fix it?
Yes — Jira cleanup and rationalisation is one of our most common engagements. We start with an audit of your current state, understand what's worth keeping, and systematically restructure projects, schemes, and workflows to restore order without disrupting ongoing work.
What does a Rovo implementation actually involve?
Rovo implementation covers licensing and provisioning, configuring search connectors across your tools, building initial Rovo Agents for your most valuable use cases, and running enablement sessions so your team knows how to get value from day one.
Ready to get started?
Let's talk about where
your IT is — and where it could be.
A 30-minute discovery call costs nothing. We'll listen to your challenges, share what we've seen work, and be honest about whether we're the right fit.